Please post the full reply they sent... you can use copy/ paste.
I deleted it
. sorry
never mind, I found it:
Dear (i removed my name)
Thank you for your email from 03/12/09 regarding My LEGO Network beta testing. (name removed), we are humbled by the stories we hear of what our brand means to so many families, teachers and fans. It is certainly not our intention to disappoint our valued customer's and LEGO fans. The success of any company depends greatly on the product loyalty of people just like you. That is why it is always a source of great concern when we hear from a consumer indicating disappointment in any aspect of our Company. We record all contacts (email, phone, letter and fax) which generate quality reports to various Departments. In our ongoing efforts to produce and market products that are valued by children and adults alike, consumer comments, such as yours, are a resource that we welcome and value. We will be passing all comments regarding this subject along to the appropriate departments, for their review.
Please accept our apologies for the inconvenience you have experienced. If we can be of further assistance, please do not hesitate to contact Customer Service at 1-800-835-4386 (from within the US or Canada) or 1-860-763-4011 (from outside the US or Canada), between 8:00 a.m.-10:00 p.m. EST Monday – Friday and 10:00a.m. – 6:00 p.m. EST Saturday and Sunday and one of our representatives will be happy to assist you.
JoAnn
